Had a Time Warner cable and internet outage for about 17 hours. Power, Dish, Phone, and Verizon (including MiFi) remained up. Time Warner’s phone system was able to do voice recognition and confirm that the outage was known, but did not have access to accurate information regarding progress, plans, and status. The real story was the role Twitter now plays; clearly major corporations now employ people full time to monitor and respond to issues reported there:
SamRuby @ 8:03PM: TWCableHelp Cable and net down due to snow, understandable; quoting “90 minutes” for the last 4 hours: less so. @dishnetwork remains up.
TWCableHelp: @ 8:04PM @samruby My apologies for the ongoing interruption.If you don’t mind providing some information,I can contact the division regarding the IVR
SamRuby @ 8:16PM <DirectMessage with address and phone info>
TWCableHelp: 8:18PM @samruby Thank you, notifying the division of the IVR issue. ^BP
DishNetwork 8:31PM: @samruby DISH Twitter Team here, caught your tweet, glad to hear you are enjoying your service, please let us know if you have any Q’s *MAG
SamRuby @ 10:15PM: @TWCableHelp Two hours later: cable&net remains down. Estimate remains at 90 minutes.
SamRuby @ 7:22AM: @TWCableHelp outage now 15.5 hours; IVR now prefaced with a recording stating that customer service reps have no further info
TWCableHelp: @ 9:13AM: @samruby System is showing it should be cleared. Can you please confirm? ^BP
SamRuby @ 9:43AM: @TWCableHelp Confirmed... cable and RR are back!
TWCableHelp @ 9:43AM @samruby Fantastic! ^BP