This [period]'s quote is from Nicola Morrison, ScottishPower online manager quoted on computerweekly.com, here, in a piece which quite frankly looks like marketing blurb placed by a PR agent on a day when the editor was hungover.
Anyway, Nicola have an award for improving customer service not by answering customers questions but by analysing them!
[1] I'm not going to repeat the name of the company involved, I don't want to draw attention to them!![]()
![]()
Anyway, Nicola have an award for improving customer service not by answering customers questions but by analysing them!
Working with [tech co][1] has ... given us an unparalleled insight into our customers' requirements through the ability to analyse the questions they are asking.
[1] I'm not going to repeat the name of the company involved, I don't want to draw attention to them!
